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F.A.Q
FREQUENTLY ASKED QUESTIONS
Why do I have to confirm my identity?
Identity verification system allows to ensure security against persons seeking to make a profit by deceit. The person who asserts his identity assumes responsibility for the content of parcel.
What shipping method should I specify in the online store to ship the parcel to your warehouse?
Parcel to our warehouse should be delivered directly by courier, other delivery methods are not available. If the parcel will be delivered to a self-service parcel terminal or collection point, we will not be able to pick up the parcel. In some countries we offer additional pick up services. Read about it in page - "Services".
I want to order the item from the third countries, is it possible?
Our rules also prohibit the shipments from the third-countries.
Can I buy from other online stores or only from the ones listed on your website?
It is possible to buy from private persons or all online stores in Germany, Spain, England, Poland, France, Italy, Lithuania, Latvia, the Netherlands and other European Union country that offer delivery of purchases to Germany, Spain, England, Poland, France, Italy, Lithuania, Latvia, the Netherlands, the Czech Republic, Portugal and Japan. It is important that shipments are delivered to our warehouses.
How long can I store parcels in your warehouse?
You can keep shipments in our warehouse for up to 30 days for free (after the deadline (30 days) you will be charged with a fee). Not withdrawing a shipment for 3 months will result in shipment disposal.
Courier tried to deliver my parcel to your warehouse, but it was not accepted. Why?
Warehouse workers do not accept parcels if they see that parcel is damaged/opened or if courier asks to pay parcel delivery/customs fee.
I forgot to add my BuyEU ID when I placed the order. Will my order be accepted at the warehouse?
Your parcel will be accepted, but it will be registered as “unidentified” parcel, so you will need to contact BuyEU customer support team and provide your parcel tracking number, so that your parcel can be added to your account.
How can I pay for the services provided?
You can pay by Paypal, Visa, Mastercard.
Do you carry large purchases/cargo?
Yes, we carry cargo of various dimensions.
Where can I find warehouse addresses in Germany, Spain, Poland, UK, France, Italy and other countries?
German, Spanish, Polish, French, Italian, UK, the Netherlands and other countries warehouse addresses are provided to the verified customers. You can find them by logging in to the system in the "account" section.
Where can I find an invoice?
You'll find the invoice in your account and it will be emailed to you after you make a payment.
What should I do if I receive a damaged goods?
When picking up parcels from courier, it is important to look over and assess the condition of the parcels. If the packaging of the consignment is damaged, the Buyer or the Buyer's representative must not accept the consignment. If you are dissatisfied with the condition of the item you received and you think it may have been due to poor transport – be sure to contact us and we will solve each case individually.
Is there a possibility to ship a higher quantity of goods?
Yes, it is always possible to "stock up" parcels in our warehouse and only after collecting the desired quantity of goods to form an order and get it delivered.
I have ordered a purchase but it has not yet been entered into the system. Why?
First, make sure the item has actually been shipped by the seller and delivered to our address. Alternatively, we received the item, but the seller did not provide you with the ID assigned to you or provided it incorrectly. Send the parcel tracking number by email info@buyeu.com
Can parcels from different countries be completed?
Parcels can be completed only from the same country. For completing parcels from the same country you will pay for the total weight of the parcels, plus a completion fee of 0,99 eur for each parcel.
I ordered an item in Poland and mistakenly have chosen the payment for the item at the time of delivery, can your employee in Poland accept and pay for the parcel?
Payment is not available at the time of delivery. Such parcels are not accepted into the warehouse and the parcels are returned to the seller.
